Zalo in Vietnamese Business: Connecting with Consumers

Zalo Business Applications: Connecting with Vietnamese Consumers

Typical Use Cases

• E-commerce customer service: Real-time communication with customers via OA messages
• Marketing promotions: Bulk sending of promotional offers and product information
• Appointment services: Customers make online appointments through the OA menu
• After-sales support: Combination of auto-reply and human customer service

How to Get Started

1. Visit the Zalo official website to register an OA account
2. Complete business verification
3. Set up auto-reply and menu
4. Start interacting with users